HELP CENTER

1. How long does it take to process my order after I place it?

Orders are usually processed within 1-3 business days. This may take longer during peak periods.

2. How long does delivery take?

Standard delivery time within the US is typically 5-7 business days. Actual delivery time may vary depending on the region and logistics situation.

3. Do you support international shipping?

Currently, we only support delivery within the US. International shipping is not currently offered.

4. Can I modify my order after placing it?

If your order has not yet entered the processing or shipping stage, you can contact us via email to request modifications. We will do our best to assist you.

5. Can I cancel my order?

If your order has not yet shipped after submission, you can contact customer service to request cancellation. Shipped orders generally cannot be canceled directly.

6. How do I check my order’s tracking information?

After your order is shipped, the system will usually send an email containing tracking information. You can check the delivery status according to the email content.

7. What should I do if I receive damaged goods?

If you receive damaged or defective goods, please contact us via email as soon as possible and attach relevant photos. We will assist you in handling the issue.

8. How long does it take to apply for a return?

You can apply for a return within 30 calendar days of receiving the goods.

9. How long does it take for the refund to arrive?

After the refund is approved, it will usually be returned to your original payment account within 5-10 business days. The exact time depends on the payment institution.

10. Who bears the return shipping costs?

If the return is due to a product defect, we usually bear the related costs; if the return is due to personal reasons, the shipping costs are generally borne by the customer.

11. Why hasn’t the tracking information been updated yet?

Logistics information updates may be delayed, especially during holidays or peak shipping periods. We recommend waiting patiently and checking again later.

12. Can I provide multiple shipping addresses?

Each order typically only supports one shipping address. If you need to ship to multiple addresses, we recommend placing separate orders.

13. Which payment methods are supported?

The website typically supports mainstream secure payment methods. The actual available methods are subject to the information displayed on the checkout page.

14. How long will it take to receive a confirmation email after placing an order?

Normally, you will receive a confirmation email shortly after successful order submission. If you haven’t received it, please check your spam/junk mail folder.

15. What if an item is out of stock?

In case of insufficient stock or out-of-stock situations, we may contact you to replace the item, wait for restocking, or arrange a refund.

16. Why was my order cancelled?

Orders may be cancelled due to insufficient stock, payment abnormalities, incomplete information, or system risk assessment.

17. How do I contact customer service?

If you have any questions, please contact us at:

ddksi@elowenstyle.shop